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Customer Service

Advantages of Booking Through Indiatravelite.com
  1. Choice of various Hotels / Budget Accommodations /Home Stays/Service Apartments. Special rates for the many hotels in India. We have a selection process to select the hotel/property as per the guidelines set by us and the customer feedback we receive from our valued guests.
  2. Reliable and Personalized Service.
  3. Service from pick up at any City in India on your Arrival & to drop to the departing point in India.
  4. All the responsibilities of the services lies on the Indiatravelite.com who arranges the services on their own or through their travel associates / partners.
  5. Your credit card details are safe and secured and not being passed on to the any other agency. There is no additional charges/hidden charges in the booking done, once the confirmation received for the amount to you by a bill copy in the email.
  6. You can pay all the charges to a single company instead of paying to many parties.
  7. In case of any dispute or service problems, the total responsibilities lie with Indiatravelite to settle the issue.
  8. We also arrange for refund through cheque payment/ Cash  or through credit of your card account any where in world. (In a case client is not based in India) , in case of cancellations as per prescribed limits for advance payments have been done.
  9. We do not charge above the rack rates/package rates specified by the hotel and given on our web pages. This can be verified at the time you check-in at the hotel. However in case of special rates given by the hotel, we charge the same to you to your benefit.
  10. You can chat with us with Yahoo Messenger /MSN/ Gmail ID: Indiatravelite i any prescribed time for any clarifications or assistance. 

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TERMS & CONDITIONS:

  1. All Hotel bookings are done against Credit Card guarantee or 1 Night deposit OR full payment.
  2. All the Air Travel/Rent-a-car and rail bookings are done on advance payment basis.
  3. In the event of No – Show the hotel reserves the right to charge retention of 1 Night room charge to the guest by debiting his/her Credit Card.
  4. Cancellation Policy: Every hotel has Cancellation Policy which reservation can be changed or Cancelled from 24 hours to 7 Days as specified OR as specified.
  5. Indiatravelite charges service charge of RS. 125/- per booking & charged to your card or added in the bill to cover our communications/booking expenses.
  6. Once the booking is confirmed our Voucher Copy is being issued & Sent to you by Email/Fax or Hand Delivered at our Office in Mumbai with instructions to reach the hotel. In case of Air Bookings, PNR printout being emailed to you. For Rail Bookings, scanned copy of rail ticket being emailed to you as proof of booking.
  7. The Hotel Voucher Copy gives Hotel Address/Telephone Nos., Terms & Conditions of booking & guest details. The Rent-A-Car voucher gives Name/address/Tel Nos of the transporter with the pick up details.
  8. All our guests booked through us are eligible for Complimentary Copy of Road Atlas / Guide Map from us. This is being sent with your Voucher Copy. E.g. If your booking is for Mumbai you will get Mumbai Guide Map.
  9. In case of Hotel do not provide complimentary transfers, India Travelite arranges transfers in the range of Rs. 600 / USD 15 to Rs. 800 / USD 20 for 2 persons by non A/c car in all the cities in India.
  10. All the Vouchers/ Tickets can be delivered Worldwide or any where in India through Aramex Courrier or by our travel associate in the respective cities.

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PAYMENTS OPTIONS:

  1. By Credit Card on our website online at Secure mode. However for higher amount transactions we require credit card Authority Letter from our customers to be faxed to us. 
  2. Cash our office.
  3. Payment transfer within India- through ICICI or HDFC account
  4.  ICICI Bank  A/c name : Top Communications , A/C No: 001805001150 ICICI Bank Limited, Borivali Branch, Abhilasha 1, Punjabi Lane, Borivali (west)Mumbai-400 092. India. 
  5. HDFC Bank A/c name: Top Communications, A/C No: 4192320000058, HDFC Bank Ltd, Shop No: 1, Heena Gaurav Height , Opp. Shopper’s  Stop ,S. V. Road, Kandivali (west), Mumbai-400 067 India.
  6. Payment transfer from outside India- through Bank of Baroda Account.
  7. Bank of Baroda Details:A/C Name:Top Communications Bank Name:Bank of Baroda  A/CNo:1297, International Business Branch, Kandivli, Mumbai-400067, Swift Code: BARBINBBIBK

  8. By Western Union Money Transfer.
  9. By Mumbai Cheque or Demand Draft favoring our Company Name "Top Communications" payable at Mumbai.
  10. In case of large amount, you can pay a Deposit at the time of booking & balance on arrival at Mumbai at our Travel Agency Division office.
  11. For all the payments. Money Receipts are being issued.

BOOKING PROCEDURES:

  1. Our operation Executives will revert you with your Itinerary / Cost booking options & status within 1 Day period of receipt of your email.
  2. Following details are required on prior to booking confirmation:
  3. Your Contact details: Name/Address/Telephone Nos.
  4. Your arrival details
  5. Your Credit Card details by email or by Fax, Our   FaxNo.: 91 – 22 – 28065818. (After the booking confirmation)
  6. Airport pickup requirement.
  7. Name/Age/Sex in case of rail bookings.

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Contact Us: Indiatravelite-Top Communications, 14 & 22,Godavari  Chambers, Junction of S.V.Road and Adukia Road, Kandivli (west), Mumbai-400067. India.

Tel: (91-22) 2807 9270, 2807 9992, 2807 9995, 6695 9447, 6725 5443, 6725 5444 Fax: (91-22) 2806 5818

Email: indiatravelite@vsnl.net, travel@indiatravelite.com, indiatravelite@gmail.com

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