Note: You can access your bank account from any of the tellers listed above, irrespective of the bank's name.

Physically challenged - Wheelchair
The airline usually provides a wheelchair on request, which you can book at the time of making your reservation, or get one directly at the airport.

The wheelchair facility is provided free of cost to all domestic travellers. In case you’re flying abroad, a certain fee is charged by the airline, which may vary from one airline to another.

A separate lounge is available for wheelchair passengers in Terminal 2A Departure, near Gate No. 2. Also, wheelchair passengers can avail of the intercom facility, which is available at Terminal 2C.

Inter-terminal coach service - The Inter-terminal coach service is a quicker and safer mode of transport for International passengers wanting to catch a connecting domestic flight, and vice versa. This service is absolutely free, with a coach available every 20 minutes, through the day.

Domestic passengers first need to collect their baggage and produce their confirmed tickets before they can avail of this service. International passengers can make use of this service only after they have cleared customs and possess confirmed tickets for onward domestic flights.

Please note: If you happen to come outside the terminal, you won’t be able to board the bus due to security reasons.

Lost & Found - In case you misplace your baggage, do not worry. All the agencies at the airport, deposit any unclaimed goods in the airport manager office, the official custodian of lost & found articles. The goods are deposited after duly recording their description, date of deposition and the depositor’s signature.

The lost & found articles are returned to passengers after taking the product description and verifying bona fides. If the baggage is not claimed within 48 hours, it is sent to the Materials Management Department, from where it can be collected by the claimant.

Medical Inspection -

Two terminals (2A & 1B) of Chhatrapati Shivaji International Airport house a medical inspection room, manned by doctors 24x7 whereas the medical inspection room of Terminal 2C operates between 8pm - 8am. These rooms are well-equipped to impart first-aid during any kind of emergency.

This facility is provided free of cost to all passengers, leaving from Mumbai or coming to Mumbai.

CSIA also has a fully equipped ICCU ambulance attached 24 hours to the airport to facilitate quick movement of passengers during an emergency.

Unaccompanied minors - Children below 12 years and on their own are considered as unaccompanied minors. A legal guardian of the minor can fill up a form for the same at the time of booking the ticket.

After checking-in, the airline staff takes over the minor’s responsibility. Once the aircraft reaches its destination, the minor is safely escorted and handed over to the relative after proper verification.

This service is provided free-of-cost by the national carriers, while fees charged by the private carriers may vary.

Complaints - Your comments boxes have been placed in the departure, transit and arrival areas of International as well as the Domestic Terminals. The completed feedback forms are collected daily from these drop boxes & forwarded to the Public Feedback Office for further action.